Retail Collaborative Management

Retail Collaborative Management (RCM) solutions are designed to facilitate collaboration between departments by sharing data within a common planning and analysis platform. Glenture Retail has revolutionized the way technology supports management processes by designing an Microsoft BI-based solution that can support planning and management across the organization, while allowing the company to build competitive advantage into their processes.

Typically, the larger the retailer the more specialized functions become, often leading to disparate solutions and contradictory data. RCM provides the framework to orchestrate how merchandising, marketing, store operations, finance and distribution work with one another. RCM drives higher profitability by helping ensure the right products are properly promoted the right way to the right customers, and organizational resources are working in concert to maximize impact.

RCM acknowledges the relationships between business units, business processes corporate strategies and technology. And RCM accommodates (and fosters) these inter-connections with a management solution that delivers more transparent and comprehensive information – information that is built on a collaborative base of knowledge, and tailored to support the unique perspective of each business manager.

Whether the need is to develop a better set of KPIs, establish corporate dashboards, implement a new planning solution for store operations, marketing, finance or merchandising, or implement a more effective reporting solution, RCM allows our retail experts to help you realize the important benefits of these performance management applications.

We tackle RCM projects in straightforward, manageable steps designed to foster internal communication, provide comprehensive feedback, and institute continuous checks and balances. All of which ensure the solution will be a reliable and relevant tool for management. And we leverage our technical and functional experience in retail processes and metrics to develop a customized plan for your business, a plan that will deliver greater value with lower risk than generic, non-retail-specific approaches.

Got questions about RCM?

Why doesn't every retailer have RCM? Historically, retailers implemented point solutions for planning because different departments plan differently. Glenture brings unique knowledge of all types of retail planning, and utilizes a toolkit proven to enable management processes across departmental lines.

Is RCM more costly to implement than others? RCM actually lowers the total cost of ownership. The use of one Microsoft BI platform to support multiple solutions provides synergy that improves decision-making while reducing the overall cost of supporting the applications. It's as simple as taking each successive planning/reporting initiative and applying one platform instead of many.

What is the first step in the RCM implementation process? Glenture recommends an RCM Evaluation™, an assessment that documents and defines a vision for all planning and analysis processes in the organization. This process takes only a few days or weeks, depending on the size of your company. Alternatively, you can start with your current project initiative and expand it over time. Both methods have proven successful.